Terms & Conditions

Last updated: 18 March 2026

These Terms & Conditions govern your use of the website and services provided by NeverMissACall ("we", "our" or "the Company"). By accessing and using this website, you confirm that you have read, understood and agree to be bound by these terms.

1. About Us

This website is owned and operated by NeverMissACall.

Contact: hello@nevermissacall.pt

2. Service Description

NeverMissACall provides an AI-powered voice receptionist service for clinics and healthcare businesses. The service includes:

• Automatic answering of telephone calls when the reception team is busy or unavailable
• Responses to common client questions based on information provided by the clinic
• Automatic appointment booking and cancellation
• Availability 24 hours a day, 7 days a week

3. Acceptable Use

By using this website, you agree to:

• Provide accurate, current and complete information when requested (including in the contact form)
• Not use the website for unlawful, fraudulent or harmful purposes
• Not attempt to gain unauthorised access to systems, networks or data associated with this website
• Not introduce viruses, malware or any other malicious code
• Not reproduce, duplicate or commercially exploit any part of the website without prior written authorisation

4. AI Voice Receptionist Demo

The website may provide an interactive demo of the AI voice receptionist. This demo:

• Is provided solely for evaluation and presentation purposes
• Requires completion of the contact form with valid details beforehand
• May record audio during the interaction for service improvement and quality assurance purposes
• Does not constitute medical advice and should not be used to obtain clinical guidance

5. Plans and Pricing

Prices shown on the website are indicative and may be amended at any time without notice. Unless stated otherwise:

• Prices are shown exclusive of VAT
• Prices refer to monthly billing periods
• Prices may be subject to specific conditions agreed between the parties

A formal service agreement with specific terms will be entered into upon subscription.

6. Intellectual Property

All content on this website — including without limitation text, graphics, logos, icons, images, audio clips, software and its compilation — is the property of NeverMissACall or its licensors and is protected by applicable intellectual property laws.

The "NeverMissACall" name and associated logos are trade marks or pending trade marks. Reproduction, imitation or use without prior written authorisation is prohibited.

7. Limitation of Liability

We take reasonable care to ensure the availability and correct functioning of this website and our services. However:

• The website and services are provided "as is" without warranties of any kind, express or implied
• We do not warrant that the website will be available uninterruptedly or free from errors
• The AI receptionist may provide inaccurate or incomplete responses — the information provided does not constitute professional advice
• We shall not be liable for any direct, indirect, incidental or consequential damages arising from use or inability to use the website or services
• We are not responsible for the content of third-party websites linked from our website

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

8. Service Availability

We reserve the right to modify, suspend or discontinue any feature of the website or service, temporarily or permanently, with or without notice. We shall not be liable to you or any third party for any such modification, suspension or discontinuation.

9. Third-Party Links

This website may contain links to third-party websites (including Calendly for meeting scheduling). These links are provided for your convenience only. We do not control, endorse or accept responsibility for the content, privacy policies or practices of those websites.

10. Data Protection

The processing of your personal data is governed by our Privacy Policy, which forms part of these Terms & Conditions. By using this website, you confirm that you have read and understood that policy.

11. Changes to These Terms

We reserve the right to amend these Terms & Conditions at any time. Changes take effect on the date of publication on this page. Continued use of the website after publication of any changes constitutes acceptance of the updated terms.

12. Governing Law and Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any dispute arising from the use of this website or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact

For any questions about these Terms & Conditions, please contact us:

• Email: hello@nevermissacall.pt