Privacy Policy

Last updated: 18 March 2026

NeverMissACall ("we", "our" or "the Company") is committed to protecting the privacy of users of our website and services. This Privacy Policy explains how we collect, use, store and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

The data controller for personal data collected through this website is NeverMissACall.

For any questions relating to data protection, please contact us at: hello@nevermissacall.pt

2. Personal Data We Collect

In connection with your use of our website and services, we may collect the following personal data:

• Name — provided via the contact form
• Email address — provided via the contact form
• Phone number — provided via the contact form (optional)
• Technical data — IP address and browser information, recorded automatically in hosting server logs

3. Purposes of Processing

Your personal data is processed for the following purposes:

• Responding to contact requests and providing information about our services
• Providing access to the AI voice receptionist live demo
• Scheduling meetings and commercial demonstrations
• Sending marketing communications (only with your consent)
• Improving the website and user experience
• Complying with legal and regulatory obligations

4. Lawful Basis for Processing

We process your personal data on the following lawful bases under UK GDPR:

• Consent (Article 6(1)(a)) — when you submit the contact form
• Pre-contractual steps (Article 6(1)(b)) — when you request information about our services or a demonstration
• Legitimate interests (Article 6(1)(f)) — to ensure the security and proper functioning of the website

5. Data Sharing and Sub-processors

Your personal data may be shared with the following service providers (sub-processors), who act on our behalf and under our instructions:

• Supabase — database hosting and lead data storage
• Vercel — website hosting
• Calendly — meeting scheduling

We do not sell, rent or otherwise disclose your personal data to third parties for marketing purposes.

6. International Data Transfers

Some of our sub-processors may be located outside the United Kingdom. Where this is the case, we ensure that appropriate safeguards are in place, such as the UK International Data Transfer Agreement (IDTA) or the UK Addendum to EU Standard Contractual Clauses.

7. Retention Periods

Your personal data will be retained only for as long as necessary for the purposes for which it was collected:

• Lead data — retained for 24 months after last contact, unless a contractual relationship exists
• Browsing data — retained for 13 months

8. Your Rights

Under UK GDPR, you have the right to:

• Access — obtain confirmation of whether we are processing your data and access it
• Rectification — request correction of inaccurate or incomplete data
• Erasure— request deletion of your data ("right to be forgotten")
• Restriction — request restriction of processing in certain circumstances
• Portability — receive your data in a structured, machine-readable format
• Objection — object to processing of your data, including for direct marketing
• Withdraw consent — at any time, without affecting the lawfulness of processing carried out before withdrawal

To exercise any of these rights, please contact us at: hello@nevermissacall.pt

9. Complaints

If you believe that our processing of your personal data infringes UK GDPR, you have the right to lodge a complaint with the Information Commissioner's Office (ICO): ico.org.uk

10. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or alteration, including encryption of data in transit (HTTPS) and at rest, and access controls.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be published on this page with a revised "last updated" date. We recommend checking this page periodically.